Selling over the phone has got to be one of the hardest, but most rewarding jobs you can learn from. For some people, it pays extremely high money, and there is a reason for that.
Unlike face to face selling, where you can see someones body language and interpret it, selling over the phone is limited to purely a persons voice. The person on the other end of the line cannot see you and your body language, they can only hear you. The opposite is also true.
To be great at selling over the phone, the absolute main criteria you need to have is a great voice. You don’t need to be overly enthusiastic, you just need to be able to speak clearly and confidently to people. You also need to be highly adaptable. If you are following a script and the prospect on the phone asks something that is not covered in your script, you need to be able to adjust yourself to the question at hand. This means confidently answering the question even though you may not even know the answer.
If you can sell over the phone to people you have never met before, face to face selling is a walk in the park.