Privacy Policy

Call Force Australia (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

1. What information we collect

We may collect the following personal information when you submit a form, enquiry, or booking:

• Name
• Email address
• Phone number
• Business or company details
• Responses to qualification questions
• Booking and appointment information
• Technical data such as IP address and browser information for fraud prevention and security purposes

2. How we collect information

We collect information when you:

• Submit an enquiry form
• Book an appointment
• Communicate with us directly
• Interact with our online forms and systems

Our systems may use third-party software providers, including CRM and scheduling systems, to process and store this information.

3. How we use your information

We use your personal information to:

• Contact you regarding your enquiry
• Qualify and assess your request
• Schedule and manage appointments
• Provide our services
• Improve our lead management and communication processes
• Prevent fraud, spam, and misuse of our systems

4. Sharing of information

We may share your information with:

• Our internal team
• Service providers that assist in operating our systems, including CRM and booking platforms such as Contact180
• Technology providers that help us deliver communications or analytics

We do not sell your personal information.

5. Data storage and security

Your information is stored securely using third-party systems and internal tools. We take reasonable steps to protect your data from misuse, loss, and unauthorised access.

6. Overseas disclosure

Some service providers we use may store or process data outside Australia.

7. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us.

We may need to verify your identity before responding to a request.

Where permitted by law, we may refuse or limit access in certain circumstances, including where providing access would affect the privacy of others, reveal confidential commercial information, or where another legal exception applies.

If we believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, we will take reasonable steps to correct it.

8. Contact us

If you have any questions about this policy, contact: